FAQ

Shipping

How long does shipping take?
Most US orders arrive within 7-14 business days from the order date. Tracking is sent to your email when the order ships.

Is there free shipping?
Yes — orders over $75 ship free in the US with code FREESHIP75.

Do you ship internationally?
Yes. Rates and timing are calculated at checkout based on your destination.

Discount codes

DAD15 — 15% off any order.
DAD25 — 25% off when buying two or more items.
FREESHIP75 — free US shipping over $75.

Returns

What is the return window?
30 days from delivery, on unused items in original packaging.

Who pays return shipping?
If a product arrived damaged or significantly different from its description, we cover return shipping. If you changed your mind, the buyer covers return shipping.

How do I start a return?
email us at ops@ywhnova.com with your order number and the reason. We will reply with return shipping instructions.

Products

Why such a small selection?
Forge curates one focused collection per occasion. We would rather know our products well than carry a thousand we cannot stand behind.

Are products made of stainless steel?
The fork set and grilling basket are stainless steel. The grill mats are PTFE-coated fiberglass rated to 500°F. Specifications are listed on each product page.

Payment

What payment methods are accepted?
All major credit cards, Apple Pay, Google Pay, and Shop Pay through Shopify's checkout. All transactions are SSL-encrypted.