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Support · Shipping · Returns
Real answers, real humans.
Everything you need to know about orders, shipping, returns, and how to reach us when something is off.
Shipping
Free over $75
Standard U.S. orders ship free above $75. Below that, flat rate at checkout.
Delivery window
Most U.S. orders arrive in 3–9 business days from our U.S. warehouse.
Tracking
Tracking emails go out the moment the carrier scans the label.
Returns & warranty
30 days
Unused product in original packaging. We pay return shipping on defects.
Warranty
One-year manufacturer warranty against defects on every SKU.
Common questions
Where does it ship from?
U.S. warehouse — not overseas. That is how the delivery window stays at 3–9 days.
Do you assemble?
No. Larger pieces ship flat with assembly hardware and instructions.
Gift-ready?
If you need delivery by a specific date, email us first and we will give you our best estimate before you order.