Refund Policy

Last updated: 2026-06-11

Our Return Window

We offer a 30-day return window from the date of delivery. To be eligible, your item must be unused, in its original packaging, and in the same condition as you received it.

Non-Returnable Items

Used or worn items
Items without original packaging
Personal care items (hygiene reasons)
Custom or personalized items
Items marked "final sale"

How to Initiate a Return

To start a return, contact us at ops@ywhnova.com with your order number and reason. We will respond within 24 hours with return instructions.

Do not ship items back without first contacting us. Returns sent without authorization may not be processed.

Return Shipping

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item). We recommend a trackable shipping method.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to the original payment method within 5-10 business days. Depending on your bank, the refund may take additional time to appear.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with photos. We will provide a prepaid return label and either ship a replacement or issue a full refund including original shipping.