Shipping Policy
Last updated: 2026-06-11
Processing Time
Orders are typically processed within 1-3 business days. Once processed, you will receive an email with tracking information.
Shipping Times
Estimated delivery after processing:
- the United States: 7-14 business days for standard shipping
- International: 10-21 business days, varies by destination and customs
These are estimates, not guarantees. Actual times may vary due to carrier delays, customs, weather, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and items. We periodically offer free shipping promotions.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. If you do not receive tracking within 5 business days of placing your order, contact us at ops@ywhnova.com.
Customs and Import Duties
For international orders, the recipient is responsible for any customs duties or import fees imposed by their country. These are not included in product or shipping cost.
Delayed or Lost Shipments
If your order has not arrived within the expected window, first check tracking for updates. If the package appears lost or significantly delayed (more than 7 days past the upper estimate), contact ops@ywhnova.com.
Incorrect Address
Please double-check your shipping address. If a package is returned due to an incorrect address, you are responsible for re-shipping costs.
Damaged Packages
If your package arrives damaged, document the damage with photos and contact us within 7 days of delivery.